If you’ve run a business for any length of time, you know that finding new customers is difficult. New customer acquisition is more expensive and time consuming than customer retention. It would make sense, then, to maximize on your exposure and try to maintain customer relationships. Unfortunately, we find that many people do not do just that! You could be sitting on a gold mine – but if your existing customer contact information is sitting there collecting dust, you are letting it all go to waste.
Simple Tips to Maintain Customer Relationships
Luckily, there are a few simple ways to maintain customer relationships. Here are four simple ways to keep in touch with your existing client base and take advantage of the time spent capturing those customers and the years of skill development required to WOW those clients.
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Search engine optimization, pay per click campaigns, social media, email marketing, and print materials can all get prospective clients to your website – but what they do when they get there is a whole other story. Improving your website conversion means having to consider many onsite factors (which ultimately extends to a few offsite factors as well).
How Do I Get My Website To Convert?
Converting website visitors to customers requires that your website’s call to action is clear and that your methods of contact are easy to access. Your website must demonstrate trustworthiness as a business and feature your experience in your industry. In the end, it is a combination of UX and UI (user experience and user interface) that will get visitors converting to customers.
If you operate a business, you’re going to get questions. Sometimes you’ll get the same questions over and over again. To your industry, it is everyday stuff – the in’s and out’s of your job. But to a layperson, it’s all brand new. You probably have answered the same question 100 times over. “Why should I use this material?” “Why does it have to be done this way?” “What do you mean it costs that much?”
These questions can be a gold mine for you and your website. Answering common questions as presented by your potential clients lays the groundwork proving that you are an established industry expert – with the know-how and skill set required to get the job done well. Let’s think about a few ways that we can answer your client’s most common questions to build your brand.
If you are your own boss in the construction industry, you likely started off in the field, worked your way up, and one day decided to hang your own shingle (roofing pun intended). Whether you’ve operated your own company for 10 years or 10 minutes, it is to remember that running a contractor business is vastly different from working a job.
Running A Contractor Business v Working A Job
- Business Management – Taxes, People, and Money
- Jobs Are Day-To-Day, Businesses Look To The Future
- Businesses Require An Investment: Time or Money
When you are looking ahead and crafting your business marketing plan, it is important to keep seasons and themes in mind. Equally important – it’s vital to stay in front of those timely marketing pieces, so that you will be ready to strike at the appropriate time.
We know that you are busy, so we’ll do our best to keep you ahead of the curve and make sure that you and your company can be at the ready with your marketing materials and strategy. This month, we’re talking Valentine’s Day Contractor Marketing.
Happy 2017! The holiday season is officially behind us. While all of your prospective clients are recovering from the additional costs associated with gift giving and party having – it’s time to inspect your business and make sure that you are ready to jump when the phones start ringing. Let’s discuss a few simple things to do now to get organized and prepare for a busy year – Here’s a simple contractor marketing check list to make sure that you’re ready to hit the ground running.
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Are you on Santa’s naughty list when it comes to contractor marketing and SEO? While Santa probably doesn’t care what you’re doing with your marketing plan this year, search engines like Google certainly do. So while you’re enjoying the holiday cheer, be sure to take a moment to evaluate your company’s marketing efforts.
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In a world dominated by Snapchat, Instagram, Twitter, and Facebook (and probably some other new social media platform start-up that’s gained popularity since you’ve started reading this blog post) – you can’t not know what a selfie is. While the contractor selfie hashtag is seldom used – as of October 2016, #selfie has been used publically over 270 million times on Instagram alone. While millennials stereotypically take the most selfies, it doesn’t mean you can’t get into the game – it’s time to start with your first contractor selfie. If there is one more tool you should add to your truck mounted tool box this year – maybe it should be a selfie stick!
“But I’m paying you guys…can’t you just do it?”
Our Account Managers and support staff can do quite a bit of the technical and “behind-the-scenes” optimization. From the code to quality user experience, we have that covered. We can add content to your site that, in a generic sense, is relevant to your business and appropriate for the time of year. If you so choose, we can even maintain your social media accounts, email marketing, and PayPerClick needs.
But we still need your help.
Marketing efforts are never about one company or one person doing all of the heavy lifting. There is only so much you can do without “boots on the ground” to mine for completely unique, always fresh content. That’s why we ask our clients to help us out by providing us with pertinent company news, reviews, and pictures of their work. But when your main concern is running your business, it can be tough to make time to build your contractor marketing on a busy schedule.
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